This Privacy Policy describes how Recall Health, Inc. (“Recall Health,” “we,” “us,” or “our“) collects, uses, and discloses personal information through our website www.recallhealth.com, our communications, and our AI-enabled patient reactivation services (collectively, the “Services“).
Recall Health provides patient reactivation services for healthcare practices, helping providers reconnect with overdue patients, recover missed appointments, and improve patient retention through secure and compliant outreach.
This Privacy Policy applies to information collected through:
This Privacy Policy does not govern medical care provided by healthcare providers.
We may collect personal information, including:
Information you provide when you:
Recall Health provides patient reactivation services on behalf of healthcare providers.
In providing these services, we may process patient-related information including:
This information is processed only under the direction of the healthcare provider.
Patients with questions regarding their medical information should contact their healthcare provider directly.
We may use information to:
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
Recall Health does not sell personal information.
We may share information with:
Patient information is shared only with the healthcare provider responsible for patient care.
We may share information with vendors that support our services including:
These providers are required to protect information.
We may disclose information when required to:
Information may be transferred in connection with:
Recall Health provides services in a HIPAA-compliant environment.
We implement administrative, technical, and physical safeguards designed to protect Protected Health Information (PHI).
Recall Health acts as a Business Associate to healthcare providers where applicable and enters into Business Associate Agreements when required.
Patients seeking access to medical records should contact their healthcare provider directly.
Our website may use cookies and similar technologies to:
Cookies may be disabled through browser settings.
Recall Health uses reasonable safeguards including:
While we take reasonable measures to protect information, no system is completely secure.
You may opt out of marketing emails by:
You may still receive service-related communications.
Patients may opt out of SMS messages by replying: STOP
Our website may contain links to third-party websites.
Recall Health is not responsible for the privacy practices of third-party services.
Recall Health services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically.
Changes will be posted with a revised effective date.
Continued use of the Services indicates acceptance of the updated policy.
Recall Health
Email: [email protected]
Phone: (561) 918-1000
